Support

Email me first: support@morphiqo.app

Tell me your device model and what happened. Most problems have a quick fix, and I would rather solve it than lose you.

Morphiqo runs entirely on your own hardware, so processing takes time and how long depends on which device you use. As a guide, allow roughly three times the length of the clip on a recent device — a ten-second clip takes about thirty seconds. Footage recorded at 60 frames per second takes about twice as long. Older devices are slower.

Morphiqo shows progress as it works, with a running estimate of the time left, so you are never waiting blind.

Morphiqo requires iOS 17 or later, or macOS 14 or later. Video face swapping is demanding, so a device released in the last few years will be considerably quicker than an older one.

All purchases go through your Apple Account, so subscriptions are managed by Apple and refunds are requested from Apple rather than from me.

To cancel a subscription: On iPhone or iPad, open Settings, tap your name, then Subscriptions.

To request a refund:

1. Go to reportaproblem.apple.com and sign in with your Apple Account
2. Find the purchase and choose “Report a Problem”
3. Or on iPhone: Settings, then your name, then Media & Purchases, then View Account, then Purchase History

If something did not work as described, email me first — I may be able to fix it.

Your photos and videos are processed on your device and are never sent to me or to any third-party service. Full details are in the privacy policy.